Apply Job for Office Executive in Bajaj Finance, Meerut
? Allocation of the portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
? Review cases with FOS / TL and work assignment basis the disposition code.
? Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
? Receipt book & Repo kits allocation and auditing periodically
? Agency billing closure within 60 days of the work completed month.
? Ensuring prior approvals in repo cases & helping the agency manage repo-related issues.
? Handling collection/repo-related customer service issues/escalations.
? Coordinating with the legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BAFL by customers/third parties.
? BKT resolution with agency and FOs level need to be tracked & reviewed.
? Flow rates to the next BKT need to be restricted on the location you are handling.
? Remove the nonperforming FOs and recruit the fresh team and train as and when required.
? CRM queries need to be closed as per the TAT assigned.
? RCU audit queries must be reverted before TAT and implementation of committed action at field level.
? Receipt book discrepancies need to be discussed with the agency and ensure no reoccurrence of such issues in the field.
? HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
? HHT not working needs to be informed to the IT team for the need of support.
Key Performance Area
? Achieving the bucket wise resolution as per the target
? Reducing the flow rate to the next buckets
? Managing the Agencies & monitoring their performance
Receive emails for the latest jobs matching your search criteria